FAQ

Ordering

How do I order your products?

Call us at 1-888-667-5477 or email us at update@WinterWalking.com and we will assist you accordingly.

Delivery

How long does it take to ship?

Depending on quantity, orders typically leave our warehouse within 72 business hours.

Shipping methods?

Our standard shipping methods are UPS, FedEx and USPS depending upon your needs. We can also ship collect.

How much is shipping?

Shipping is based on the dimensions and weight of your order – please contact us directly to provide you with a rough estimate.

What is the best time of year to buy to guarantee I receive my order before winter hits my area?

The earlier the better – we cannot guarantee overnight shipment once the winter season is upon us.

Where do your items ship from?

Our items ship directly from our warehouse located in Horsham, PA 19044.

Resale

How do I become a distributor?

Please send your request to update@winterwalking.com – we will work together to find the best options for your needs.

Product

Is there a warranty?

We stand by our products 100%. All products manufactured by Winter Walking are covered by a lifetime guarantee against manufacturer’s defects. If you believe that you have received a product that is defective in any way, please contact our offices at toll free 1-888-667-5477 for specific directions as to how to return product to us. Defective products will be replaced or refunded.

How long do/should the ice cleats last?

We design our ice cleats to last more than one winter season. Depending upon your company’s usage and environment, you may get more or less than one winter season.

How do I properly size my crews?

Please see our size chart for each individual product on our website.

Are ice cleats safe to wear while operating machinery or driving?

Yes – we have several options that are able to be worn while driving. Please contact a product specialist to find the best solution to fit your needs.

Do you have any ice cleats/traction aids that can be worn indoors without having to be removed?

Yes – we have several options that are able to be work both indoor and outdoor. Please contact a product specialist to find the best solution to fit your needs.

What are the sizes equivalent for men’s 10, etc. (even when they say they’ve been looking at the website)?

Please go onto our product page and click on the specific product you are inquiring about. Scroll down to the size chart button.

Hours

What are your hours?

We are open M-F 8:00-4:30pm EST.